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Contact ZorviaTV
Need help with setup, your subscription, a payment or a channel? Tell the ZorviaTV team what you need and we’ll help you take the next step.
Get in touch
Choose the form that fits your request. Fields marked with an asterisk are required.
General inquiry
Questions about setup, channels, your app or a technical issue? Share the details.
We’ll reply by email. Please do not include passwords or payment card details.
Sales & billing assistance
Choosing a plan, checking a payment or changing a subscription? Ask our team.
For an existing order, add your order reference so we can find the right details.
How can we help you?
Find your topic below, then share the relevant details in your request.
Setup & installation
Tell us your device and app so we can guide you through setup.
Billing & payments
Ask about invoices, your payment or choosing a subscription.
Technical issues
Get help with playback, buffering, the TV guide or app errors.
Channel requests
Share the channel, country or language you are looking for.
Account & activation
Ask about access details, activation or your customer account.
Apps & compatibility
Check app compatibility and the setup options for your device.
Frequently asked questions
Search for an answer before sending your request.
What should I include in my message?
Include your device model, app name, subscription duration and a short description of the request. For an existing order, add the order reference if you have it.
I have not received my activation email. What should I do?
Check your spam or junk folder, then contact ZorviaTV using the email address associated with your order. Our team will check the activation and help you recover access.
Can I use more than one device?
We offer options for 1, 2 or 3 devices. Check the Pricing page or ask our team which option suits your setup.
How do I set up my device?
Send us your device model and the app you use. We will confirm compatibility and explain the setup steps.
Can I ask about a refund?
Yes. Select “Refund question” in the sales and billing form and include your order reference. Our team will explain the conditions that apply to your order.
Which app should I use?
The suitable app depends on your device and operating system. Tell us whether you use a Smart TV, Firestick, Android or iOS device so we can guide you.
How can I troubleshoot buffering?
Restart your device and router, pause other downloads, and try Ethernet or a stable Wi-Fi connection. If playback still stops, send your device, app and affected channel details to support.
How do I refresh the channels or TV guide?
Use your app’s playlist and EPG refresh options. If the issue continues, contact us with your app name and a description of what is missing.
Which payment methods are available?
ZorviaTV accepts major credit cards, PayPal, cryptocurrency (USDT) and Payoneer. Contact our team to arrange the payment for your chosen plan.
Does my subscription renew automatically?
Yes. You can manage your subscription and cancel automatic renewal from your customer account. Contact support if you need help.
No matching answers. Please contact us using the form.
Get the right help
Include the details that help us understand your request. Our team will review it and reply by email.
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